Your Privacy Matters to Us

Privacy Policy

Beyond Support Care
Effective Date: 1 January 2026
Last Updated: 1 January 2026

Beyond Support Care (“we”, “our”, “us”) is committed to protecting the privacy and personal information of all individuals who interact with our website, services, and support programs. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Full name
• Phone number
• Email address
• Postal address
• Enquiry details submitted through contact forms
• Information relevant to NDIS support enquiries
• Website usage data (IP address, browser type, pages visited)

We only collect personal information that is reasonably necessary for delivering our services or responding to enquiries.

2. How We Collect Information

Personal information is collected when you:

• Submit an enquiry through our website
• Contact us via phone or email
• Subscribe to newsletters or updates
• Interact with our website (cookies and analytics tools)

3. Use of Personal Information

We use your information to:

• Respond to enquiries and service requests
• Provide disability support-related information
• Improve our website and services
• Communicate important updates or service changes
• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

4. Disclosure of Information

Your personal information may be shared only when:

• Required by law or regulatory authorities
• Necessary to deliver services (e.g., authorised partners or support coordinators)
• You have provided consent

All third parties are required to maintain confidentiality and privacy standards.

5. Data Storage & Security

We take reasonable steps to ensure your personal information is protected against:

• Loss
• Misuse
• Unauthorized access
• Disclosure or alteration

Information is stored securely using industry-standard safeguards.

6. Cookies & Website Analytics

Our website may use cookies to enhance user experience and analyse website traffic. Cookies do not identify you personally but help us understand how visitors use our site.

You may disable cookies through your browser settings if you prefer.

7. Access & Correction

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information

Requests can be made using the contact details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised date.

10. Contact Information

For privacy-related enquiries or concerns, please contact us:

Beyond Support Care
📞 Phone: +61 405 235 260
📧 Email: rajayasir421982@gmail.com